| “Creating greater accountability in a way that captures people’s hearts and minds is harder that it looks.… How Did That Happen? delivers specific and practical advice to do just that.” |
– Ginger Graham, Former CEO
Amylin Pharmaceuticals Inc. |
| “How Did That Happen? peels back the onion on achieving sustained accountability” |
– Jeff Brundage, Senior Vice President of Human Resources
American Airlines |
| “How Did That Happen? addresses the missing piece of the equation for improved results and profitability…Accountability – it is the cornerstone of any successful culture and continues to be for ours.” |
– Paul J. Byrne, President,
Precor |
| “Congratulations on another practical and enjoyable book—a great next step in the authors series on accountability which has been instrumental to our success.” |
– Brad Mason, Group President, North America,
Orthofix, NV |
| “How Did That Happen provides a powerful road map to make accountability happen in your organization.” |
– Clinton A. Lewis, Jr., President, US Operations
Pfizer Animal Health, Pfizer, Inc |
| “… Connors and Smith have masterfully integrated relevant, factual stories with sound insights that leave lasting imprints of practical advice....” |
– David J. Wunderli, President,
OGIO International Inc. |
| “Thanks Roger and Tom for the valuable lessons we learned in How Did That Happen and for helping us recognizing the key to creating greater accountability!” |
– Dave Reaves and Yvon Wagner, Vice Presidents,
Operations, LensCrafters |
| “Elegant in its simplicity, Connors and Smith use easy to understand language that presents a systematic, repeatable and pragmatic process to bring greater accountability and positive results to the individual, team and company.” |
– Allen J. Karlin, Ph.D., Organization Development &
Talent Management-Americas, AMDOCS |
| “…Within the first 30 pages, I realized what has been missing on our journey. This book will help us continue to create and embrace a culture of accountability.” |
– Leon J. Kaplan, President & CEO,
ABCO, Inc. |
| “This book is a natural and valuable sequel to The Oz Principle …Thank you Roger and Tom for your powerful, thoughtful and straight forward approach to this complex subject of how to develop aCulture of Accountability….your tools have made the journey fun!” |
– Craig L. Hendrickson, President & CEO,
Overlake Hospital Medical Center |
| “a compelling and insightful way … for obtaining results. A must follow, sensible and repeatable way to build morale and get results.” |
– Jean Leger, Jr., Vice President Operations,
OGE Energy Corp. |
| “…managing the Outer Ring and the Inner Ring will provide critical guidance for a successful journey towards accountable behavior.” |
– David M. Donald, Manager, Operations,
Baroid Industrial Drilling Products |
| “How Did That Happen? offers another provocative segment in Connors and Smith’s series on holding people accountable for results..” |
– Richard Dreiman, President and CEO,
Chemonics International Inc. |
| “…creates a set of tools that enable me to … avoid many of the time trodden pitfalls of other management techniques prevalent in my past practices. Thanks Roger and Tom for another outstanding management guidebook.” |
– Harold A. Blomquist, HAB Consulting Services,
Chairman, President, Chief Executive Officer (retired),
Simtek Corp. |
| “Connors and Smith present the process any leader can follow to hold people accountable and to get their team to invest their hearts and minds.” |
– Frank Baynham, General Manager,
Lenscrafters, Luxottica |
| “How Did That Happen? gives leaders the much-needed ‘accountability reality check’… so necessary in this time of turbulent change and economic uncertainty…” |
– Jim McNeil, Chief Operating Officer,
BAI |
| “How Did That Happen could not be more timely. I was hooked after the first paragraph and couldn’t put it down—but had to go back to being accountable for my job!” |
– Susan Levine, Executive Director,
Hospice of The Valley |
| “Roger and Tom’s accountability definition transformed my organization. How Did That Happen is a practical, step-by-step process that is invaluable in ensuring accountability and desired results within an organization.” |
– Paul Everett, Vice President Customer Service,
HR/Payroll, Ceridian |
| “True to form, another good, practical book for those of us interested in driving the accountability agenda into the workplace…several useful tools, important strategies and cultural considerations that will increase ownership and accountable behavior.” |
– John P. McGrath, Ph.D., Corporate Vice President,
Quality, Edwards Lifesciences LLC |
| “It is the best practical leadership work I have ever come across in my career.” |
– Stuart J. FitzGibbon, Refinery Manager
American Sugar Refining, Inc. |
| “How Did That Happen? offers … a tool for holding others accountable in a way that allows them to be successful and still sleep at night. … A must read for any leader who wants to achieve success in a sustainable way.” |
– Major Daniel Thompson, Officer in Charge, EMT,
325th Combat Support Hospital, United States Army |
“…the content and the methodology of How Did That Happen? are aligned with delivering sustained long term results….As an educator, I find this book to be a significant addition to my library.” |
– Steven Marshall, Vice President,
Organizational Development, Rexall PharmaPlus |
| “… a perfectly timed tool for everyone faced with the challenge of holding others accountable for results. Using interesting stories that will enhance your learning, the authors provide a solution for achieving results that will work in today’s challenging business environment. Put How Did that Happen? at the top of your reading list!” |
– Nick Porter, Executive Vice President, Institutional
Advancement & Corporate Relations, Moffitt Cancer Center |
| “An excellent addition to the accountability series! “How Did That Happen” truly delivers and is full of practical tools, skills and stories that will enable you to elevate accountability in any size organization. Well done!” |
– Michael J. Capaldi, Associate Vice President,
Sales Training & Leadership Development, Sanofi-Aventis |
| “How Did That Happen does an artful job of turning the complex task of managing people to achieve results into simple concepts and models that anyone can follow--best of all, the approach is positive and principled.” |
– Danny P. Harris, Senior Vice President &
Chief Operating Officer,
OGE Energy Corp. |
| “An excellent resource for any manager working to build an ‘ACCOUNTABLE’ organization...this book contains valuable insight into just how to do this!” |
– Scot R. Benson, Vice President & General Manager,
MacDermid Printing Solutions |
| “Having read Connors and Smith’s books, attended their workshops, and put into practice their tools and techniques, I can attest to the fact that what they are saying really works.” |
– Joe Hohner, Senior Vice President, Chief of Staff and Chief Information Officer,
Blue Cross Blue Shield of Michigan |
| “How Did That Happen …is especially timely and speaks to the important challenges and opportunities facing every business today. It is an indispensible part of every leader’s supervisory toolbox.” |
– Emmett Murphy, Author of the NY Times Business
Bestseller, Leadership IQ |
| “How Did That Happen? offers a practical and powerful solution for creating the kind of accountability that produces true alignment and real trust, which can be the determining factor in winning or losing for any organization.” |
– Perry Lowe, President & CEO,
AXIS Dental Corporation |
| “Connors and Smith make a strong case for how to hold others accountable … leaders should read and re-read these pages -- a great handbook for those who want to make “holding someone accountable” much more than a throw-off phrase.” |
– Eric T. Hicks, Senior Vice President,
Performance Improvement, J P Morgan Chase |
| “Over the last few years, I have read over a hundred of the top business books…I would put How Did That Happen? in the Top 5. If you depend, at least in part, upon other people to achieve results that you are held accountable to produce, then this book is a must read.” |
– Mark Basil, CEO,
Optimum Fitness |
| “This book delivers practical tools that help you assess yourself, your team and your entire organization’s managerial practice—and it’s an enjoyable read! I am making How Did That Happen? mandatory for all of my management teams.” |
– John J. Withers, Vice President Sales and Marketing,
Critical Care and Vascular Therapies, US National Operations
Edwards Lifesciences |
| “A fabulous and thought provoking work. These principles will make everyone in your organization willingly take personal responsibility for their successes, failures and for getting the job done!” |
– Jason Jennings, Author of Hit The Ground Running
-A Manual For New Leaders |
| “Roger Connors and Tom Smith have done it again!... This book will provide a competitive advantage at a time when “accountability” is more important than ever before!” |
– David Brandon, Chairman and CEO
Domino’s Pizza, Inc. |
| “Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results.” |
– Michael Kneidinger, Vice President Worldwide Operations
Hard Rock Café International |
| “How Did That Happen? clearly outlines the path to accountability…. We will place a copy of this book in the hands of all leaders throughout our organization.” |
– Michael Lippert, Chief Operating Officer
Arby’s Restaurant Group, Inc. |
| “Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality.” |
– Jim Mazzo, President
Abbott Medical Optics |
